Training

INTERNAL AUDITING PRACTICE PROGRAM

The Internal Auditing Practice program has been developed to provide a simple insight into the reasons for internal audits

and the actions necessary to carry out an objective audit of any system.

This simplified version of audit training enables managers to easily understand the techniques involved without the need for excessive allocation of training time and certainly at a more realistic cost
 
The program can also be conducted as a distance training program
 
Tests and practical auditing enable the participant to gain good knowledge of the requirements for internal audits of their own sphere of activity and successful completion of these leads to a Statement of Achievement
 
The program covers topics such as:

    The Quality Management Concept
    Business reviews
    Supplier Selection review
    Control of Nonconformances
    Attitude to Specific Elements of the Standard
    Getting it Right the First Time
    Why Does a System Need Auditing
    Auditors Opportunity to Nurture Improvement
    What is Adequate Control
    Expected Procedure Content
    Procedure Layout
    Cross referencing
    The Role of an Auditor
    The Role of the Auditee
    Audit Planning
    Desk Top review
    Checklist Preparation
    Audit Schedule
    Preparation of the Audit
    Entry Meeting
    Conduct of the Audit
    The Exit Meeting
    The Audit Report
    The Follow Up Review
    Audit Document References


Reduced Complexity

Internal auditing is not difficult but it draws on common sense and the ability to make objective comment without emotion or opinions. It has been found that most people are able to do this without the need for extensive training for time precious personnel.

Small businesses do not need complicated techniques and, in fact, are unlikely to have the time or the resources to carry out complex auditing or attend lengthy training courses.
       
Thus, this course should provide assistance for participants willing to spend a few moments to understand the audit process. They can then carry out an effective review of their own business that may lead to continual improvements in performance.
       
Course Outline
       
This course comprises a set of notes outlining all the requirements of an audit. A companion document is used to provide questions which enable a participant to identify whether he/she understands the internal audit process. This companion and its questions can be completed at leisure.
       
The questions are designed to force participants to look for the answers in the Internal Audit Practice text document. However, answers and specific queries can be emailed to the author free of charge and comments and answers should be available within 48 hours.
       
A specific operational exercise is then given to participants for them to provide an objective review of the operation. This is assessed and comments provided as the start to continuous improvement of the participants auditing skills. This can be conducted in-house or as distance training.
       

At the completion of the course a statement of achievement is provided.

QUALITY MANAGEMENT AWARENESS TRAINING

Probably the most important issue with an ISO 9001 quality management is not the ability of business personnel to carry out their tasks nor the modification of tasks to suit quality management. It is the ability of personnel to provide adequate records of the activities which provide the controls that make a business sustainable and competitive. This is also imperative if the business is to be audited where evidence is paramount.

ISO 9001 does not dictate how a business' operations should be conducted, it dictates what types of controls should be in place and seeks proof of these controls. This doesn't mean that a business has to implement a plethora of documentation nor does it mean that special people have to be employed to monitor such a system. A well managed business already has the management structure needed but the current managers need to do the monitoring of their own activities themselves. Of course, there needs to be at least one person acting as the company's representative and this would be the Director.

Personnel need to be aware of their obligations in relation to the controls and providing evidence of the activities needed to provide those controls.

Key record requirements will include:

  • Nonconformance control;
  • Inspection control
  • Process control
  • Document control
  • Planning control
  • Meeting control
  • Design control
  • Tender/quotation control
  • Procurement control

Of course, the ISO 9001 seeks other types of controls which interface with the above controls but a business begins to meet ISO compliance when it starts to address the key elements. Management can address these badly if they do not understand the intrinsic value of those issues in improving business performance and costs.

Bizfit management systems has carried out many such awareness training programs adapted to a business' size and activities, capability of its personnel and whether there are plans to look at continuous improvement and total quality management.